Frequently Asked Questions about Häfele Toilets

1. General Information

What types of Häfele toilets are available?
Häfele offers one-piece toilets, two-piece toilets, wall-hung toilets, and smart toilets with integrated features.

What is the difference between one-piece and two-piece Häfele toilets?

One-piece: Tank and bowl are molded together, sleek design, easy to clean, less leakage.

Two-piece: Tank and bowl are separate, more affordable, flexible for installation.

What features do Häfele smart toilets offer?

Warm water cleansing and drying.

Automatic lid opening/closing.

Deodorization and antibacterial functions.

Control via remote or side panel.

2. Usage & Cleaning

Should I use strong chemicals to clean Häfele toilets?
No. Häfele recommends using neutral toilet cleaners. Avoid harsh acids or chlorine-based cleaners as they may damage ceramic glaze and rubber seals.

How often should Häfele toilets be cleaned?
At least once a week, or more frequently in large households.

How can I remove unpleasant odors from the toilet?

Ensure proper ventilation and vent pipe function.

Clean the siphon and bowl regularly.

Häfele smart toilets feature automatic deodorization with activated carbon or ion technology.

3. Installation & Maintenance

Can I install a Häfele toilet myself?
It is recommended to have a professional technician install the toilet to ensure proper setup and avoid leaks.

Do Häfele toilets require regular maintenance?
For standard toilets: only routine cleaning is needed.
For smart toilets: check the water filter, spray nozzle, and electrical system every 6–12 months.

Can I install a Häfele smart bidet seat on a regular toilet?
Yes. Häfele offers electronic and mechanical bidet seats that can be installed on compatible toilet bowls.

4. Common Issues

Why does my Häfele toilet flush weakly?
Possible causes include low water pressure, stuck flush valve, or dirt in the tank. Check the water supply and clean the float and flush valve.

What should I do if the toilet leaks?
Usually caused by worn-out or misaligned rubber seals. Replace the gasket with a new one.

Why does my Häfele toilet have yellow stains that won’t come off?
Likely caused by hard water (calcium deposits). Use a descaling cleaner suitable for ceramic surfaces.

What if my Häfele smart toilet shows an error or doesn’t work?
Check the power supply, fuse, and water filter. If the problem persists, contact Häfele service center.

5. Safety & Efficiency

Are Häfele toilets water-saving?
Yes, most models feature dual-flush systems (3L – 6L), which save significant water.

Do Häfele smart toilets consume a lot of electricity?
No, they use low power. Electricity is only consumed during cleansing/drying functions. Standby mode consumes very little energy.

Are Häfele smart toilets safe for children and the elderly?
Yes. Häfele smart toilets offer gentle wash modes, adjustable water and seat temperatures, and safety functions for comfortable use.