FREQUENTLY ASKED QUESTIONS ABOUT HÄFELE AIR FRYERS

1. Is the Häfele air fryer safe to use?

Yes, Häfele air fryers are equipped with an automatic shut-off function when overheating occurs, helping to prevent food from burning or causing fires. The basket, pan, and grill tray are coated with safe non-stick layers that don’t alter food quality, ensuring health safety.

However, to ensure safe usage, please follow these tips:

Do not touch the air fryer surface while in operation—it gets very hot.

Use with a stable power source and ensure the outlet is grounded.

Do not touch the control panel with wet hands.

Place the air fryer in a well-ventilated area, at least 10 cm away from flammable items.

2. How to clean the Häfele air fryer?

Unplug the appliance and let it cool completely (about 20–30 minutes) before cleaning.

Remove parts such as the oil drip tray, frying basket, and grill tray to wash with warm soapy water, or place in the dishwasher (if specified in the manual).

Use a soft damp cloth to wipe the housing, inner cavity, and heating element. Avoid strong detergents or metal scrubbers to protect the non-stick coating.

Check the heating element to ensure no food debris is stuck—this could cause burning or smoking.

Dry all parts thoroughly before reassembling or storing. If unused for a long time, wrap the power cord and store in a dry, ventilated place.

3. Why does the Häfele air fryer produce smoke during use?

White smoke may appear when cooking foods high in fat (e.g., meat, sausage). Here’s how to handle it:

Pull out the basket and add 2 tablespoons of water to the bottom tray to reduce smoke, then continue cooking.

Alternatively, use a paper towel to absorb excess grease at the bottom.

To prevent smoke, avoid overcrowding the basket and clean the air fryer after each use.

4. What kinds of food can be cooked with a Häfele air fryer?

The Häfele air fryer offers 8 automatic cooking programs, suitable for dishes such as:

Frying: French fries, sweet potatoes, shrimp, fish.

Roasting: Whole chicken (up to 1.2 kg), steak, skewers.

Dehydrating: Vegetables, fruits (for snacks or detox water).

Baking: Bread, cakes.

Example: For roast duck, marinate it and chill for 4–6 hours. Cook at 120°C for 20 minutes, flip, and cook at 160–180°C for another 5–7 minutes for crispy skin.

5. How to ensure even cooking and save electricity?

Don’t overload the basket—allow hot air to circulate.

Shake or flip food halfway through cooking.

Preheat the air fryer for about 3 minutes before adding food.

Follow the recommended time and temperature for each dish (usually 10–30 minutes at 65–200°C).

Use foil or brush a thin layer of oil to make food crispier and cook faster.

6. What air fryer capacity is suitable for a family?

Häfele offers various capacities:

3.2L: Suitable for 2–4 people.

5L: Suitable for 4–6 people.

5.7L: Suitable for 5–7 people.

11L: Ideal for large families or big dishes like whole chicken.

Choose capacity based on your family size and cooking needs.

7. Is Häfele''s touch control panel easy to use?

Yes, Häfele air fryers have an intuitive touch control panel. Tips:

Make sure your hands are dry for better touch sensitivity.

Wipe the control panel clean to avoid dirt build-up or malfunction.

Select from 8 preset programs or manually adjust temperature (65–200°C) and timer (up to 60 minutes) using increase/decrease buttons.

8. Is the Häfele air fryer durable?

Häfele air fryers are known for durability thanks to:

High-quality materials (heat-resistant plastic, 304 stainless steel, safe non-stick coating).

Rapid Air technology that reduces up to 75–85% of fat, enhancing health and extending lifespan.

12-month warranty with support for repairs or replacement for manufacturing defects.

However, longevity also depends on proper use and cleaning.

9. Why is food undercooked or not crispy in the Häfele air fryer?

Possible causes:

Overcrowding the basket, blocking airflow.

Not flipping/shaking food during cooking.

Skipping the preheating step.

Incorrect temperature or time settings.

Fix: Follow the cooking guide, divide food into smaller batches, flip halfway, and preheat before cooking.

10. Where to buy a genuine Häfele air fryer?

Buy from Häfele-authorized dealers or reputable retailers like FPT Shop, Điện Máy Chợ Lớn, or directly on the official website hafele-vietnam.com. Ensure a 12-month warranty and authentic product to avoid counterfeits.

SAFETY NOTES WHEN USING HÄFELE AIR FRYERS

1. Placement:

Use a flat, stable, heat-resistant surface.

Keep 10–15 cm away from curtains, paper, or other flammable materials.

Avoid placing near water sources or damp areas to prevent short circuits.

2. Electrical safety:

Use a stable power source (220–240V, 50/60Hz) with grounding.

Don’t share the outlet with other high-power appliances.

Unplug after use and before cleaning.

3. During operation:

Avoid touching the surface, basket, or tray—they get extremely hot.

Use heat-resistant gloves or tongs when handling food.

Don’t use the control panel with wet hands.

Avoid overfilling the basket—this may block airflow, cause burning, or damage the appliance.

4. Cleaning and storage:

Allow to cool completely (20–30 minutes) before cleaning.

Do not use harsh cleaners, metal scouring pads, or immerse in water.

Store in a dry, cool place away from direct sunlight or heat.

5. Child and pet safety:

Keep away from children and pets while in use or still hot.

Do not allow unsupervised children to operate the air fryer.

6. Proper use only:

Use only for cooking food—not for heating rooms, drying clothes, etc.

Do not place flammable materials like plastic, paper, or fabric inside.

COMMON ERRORS AND TROUBLESHOOTING

1. Air fryer not working or won’t power on:

Causes:

Plug not properly connected.

Faulty outlet or power supply.

Internal circuit or component failure.

Fix:

Check the plug and power source.

Try another outlet.

If it still doesn’t work, contact Häfele service center.

2. White smoke when frying:

Causes:

Greasy food (e.g., meat, sausage).

Oil or food debris buildup inside.

Fix:

Add 2 tablespoons of water to the drip tray to reduce smoke.

Blot excess grease with a towel.

Clean thoroughly after each use.

3. Food is undercooked or not crispy:

Causes:

Overfilled basket.

Didn’t shake/flip food.

Incorrect settings.

Fix:

Reduce food amount.

Shake or flip halfway through.

Follow temperature/time guidelines.

Preheat for 3 minutes before cooking.

4. Error message or sudden shutdown:

Causes:

Overheating from prolonged use.

Sensor or circuit failure.

Fix:

Turn off, unplug, and cool for 30 minutes.

Contact Häfele service if issue persists.

5. Plastic or burnt smell on first use:

Cause: Protective coating or new appliance odor.

Fix:

Run the fryer empty at 200°C for 10–15 minutes to burn off odors.

Wipe the inside and basket before first use.

If smell persists, check for debris or plastic in the heating area.

6. Touch panel is unresponsive:

Causes:

Wet hands or dirty panel.

Faulty touch sensor.

Fix:

Use dry hands and clean panel.

Wipe with a soft, dry cloth.

If unresponsive, contact service center.

7. Loud noise during operation:

Cause: Fan noise is normal, but unusual loudness may be due to debris or obstruction.

Fix:

Check inside for foreign objects.

If noise continues, contact service center.

OTHER QUESTIONS ABOUT HÄFELE AIR FRYERS

What features are included in Häfele air fryers?

Häfele air fryers allow fast frying and baking with high-powered heating elements and Rapid Air Technology, reducing fat by up to 75%, minimizing health risks.

Users can adjust temperature (80–200°C) and timer (up to 60 minutes) to suit different dishes. The fryer also includes an overheat protection auto shut-off for safety and durability.