Service Fee

DEFINITION:

ASC: AUTHORIZED SERVICE CENTER

ASC Location: please refer https://cskh.hafelevietnam.com.vn/danh-sach-tram-bao-hanh.html
VAT is included

HOME APPLIANCE; SINK & TAP
2.1	Installation	999.11.372	Espresso machines	- Check compatibility of place/ area/ cabinet where product is installed against with the product’s dimensions - Check product condition before installation (spare part if any; user manual…) - Check electrical system/ water system/ gas wiring; leakage of gas/ electric - Install temporary earth cables if possible; Do electric/ ventilation/ water connection - Installation; Testing & commisioning - Usage instruction (Note/ Produst must be ready at floor where installing) - Activare warranty	275,000	If need uninstalling old machine, shall apply surcharge (term 2.18)
2.2	Installation	999.11.370	Built-in & Free standing Oven/ Steam/ MW/ Combine		275,000
2.3	Installation	999.11.380	Warming drawer; Wine cooler		275,000
2.4	Installation	999.11.371	Hob (radiant/ induction/ gas)		275,000
2.5	Installation	999.11.378	Hood (wall mounted/ telescopic)		385,000
2.6	Installation	999.11.379	Hood (island/ downdraft)		495,000
2.7	Installation	999.11.376	Free standing fridge		275,000
2.8	Installation	999.11.377	Free standing SBS fridge; Built-in fridge		385,000
2.9	Installation	999.11.373	Built-in & Free standing Dryer/ Washing/ Combine		330,000
2.10	Installation	999.11.374	Built-in & Free standing diswasher Sink diswasher		330,000
2.11	Installation	999.11.382	Sink (top mounted), Tap		275,000
2.12	Installation	999.11.417	Combo Sink Tap		385,000
2.13	Pre-checking Using instruction	999.11.384	All HA product; Sink tap	- Pre check at customer site: installation place; water/ electric/ ventilation system... - Max 05 product unit per 01 time of checking	330,000	Surcharge: plus 20% for next package (from 01-05 product)
2.14	Maintainance	999.11.317	All HA product; Sink tap	- Check leakage of gas/ electric/ water - Check ventilation connection - Clean surfaces with specialized substance; Clean cooling fans; Replenish oil/ lubricant - Testing function	330,000
2.15	Repair fee (out of warranty)	999.11.418	HA all SDA product (blender;….)	- Diagnostic & Troubleshooting (product is not dismantled) - Adjustment & Calbration - Usage instruction - Service fee exclude transportation fee of need return products to ASC location	110,000	- If need spare part replacement, shall apply surcharge (term 2.19)
2.16	Repair fee (out of warranty)	999.11.346	HA all MDA product (exclude frigde; island hood); Sink tap		275,000	- If need spare part replacement, shall apply surcharge (term 2.20)
2.17	Repair fee (out of warranty)	999.11.419	HA frigde; island hood		385,000	- If need repair or charge gas replacement, shall apply surcharge (term 2.21)
2.18	Surcharge	999.11.386	Uninstallation	Applying to all HA/ Sink tap products	165,000
2.19	Surcharge	999.11.420	Spare part replacement (SDA)	Applying to all SDA products	77,000
2.20	Surcharge	999.11.421	Spare part replacement (MDA)	Applying to all HA/ Sink tap products	187,000
2.21	Surcharge	999.11.422	HA frigde	Gas repairing & charging	1,320,000
2.22	Surcharge	999.11.431	Out of working time	Apply if customer require service Out of working time Working time: Mon-Sat ( 8am - 5:30pm)	330,000
2.23	Surcharge	999.11.369	Applied for Hafele Technician	Apply if customer location is outside Hafele covered areas as HCM; Hanoi; Danang; Nhatrang	770,000	UOM: VND/ mandate (exclude transportation)
2.24	Surcharge	999.11.432	Applied for Hafele ASC	Apply if customer's location is over 20 Km from service partner location as attached list	11,000	UOM: VND/ KM
Access control
3.1	Installation	999.11.348	E-lock - Installation + Uninstallation (if any) - Usage guide	- Apply for: Metal door; Glass door; Wooden door - No hole, drill new hole completely - Existing hole larger than required, need to fill up - Existing hole smaller than required, need to enlarge	500,000	- Applied from 01 May 2021 - Other surcharge shall be applied as current policy (if any) - Applied area: within from Authorized Service Partner (ASC) location to Customer location. ASC List as below (***)
	Installation		E-lock - Installation + Uninstallation (if any) - Usage guide - Uninstallation only	- Apply for: Metal door; Glass door; Wooden door - Existing hole fit. No need to drill, enlarge or fill up	300,000
3.2	Installation	999.11.349	Video phone	Wiring system is available at customer site Mount doorbell, monitor – max. 2 doorbells & 4 monitors; Connect the ready cable to equipment; Test run & Usage instruction	825,000
3.3	Installation	999.11.424	Video phone	Wiring system is unavailable at customer site (top mount) Run concealed wiring system (the process area may not 100% same as original wall) Mount doorbell, monitor – max. 2 doorbells & 4 monitors; Connect the ready cable to equipment; Test run & Usage instruction	1,430,000
3.4	Installation	999.11.425	Video phone	Wiring system is unavailable at customer site (under mount) Run concealed wiring system (the process area may not 100% same as original wall) Mount doorbell, monitor – max. 2 doorbells & 4 monitors; Connect the ready cable to equipment; Test run & Usage instruction	2,420,000
3.5	Pre-checking Using instruction	999.11.426	Elock & Video phone	- Pre check at customer site: installation place; electric/ wiring system... - max 05 product unit per 01 time of checking	330,000	Surcharge 20% for next combo (01-05 product)
3.6	Maintainance	999.11.427	Elock & Video phone	- Testing function - Testing pin/ electric power - Replenish oil/ lubricant - Check sofware - Using instruction	330,000
3.7	Repair fee (out of warranty)	999.11.428	Elock; Video phone	- Diagnostic & Troubleshooting - Adjustment & Calbration - Usage instruction - Exclude transportation fee of need return products to ASC location	275,000
3.8	Repair fee (out of warranty)	999.11.429	Elock; Video phone	As above & spare part replacement	385,000
3.10	Surcharge	999.11.431	Out of working time	Apply if customer require service on Sunday, 5pm to 8pm	330,000
3.11	Surcharge	999.11.369	Applied for Hafele Technician	Apply if customer location is outside Hafele covered areas as HCM; Hanoi; Danang; Nhatrang	770,000	UOM: VND/ mandate (exclude transportation)
3.12	Surcharge	999.11.432	Applied for Hafele ASC	Apply if customer's location is over 20 Km from service partner location as attached list	11,000	UOM: VND/ KM
Furniture Fitting/ Architectural hardware/ Sanitary
4.1	Pre-checking; Installation instruction	999.11.385	Apply to B2C consumer	- Pre check at customer site: installation place…. - max 10 product unit per 01 time of checking	330,000	- Surcharge 20% for next combo (01-10 product) - Fee is applied to Hafele covered areas
4.2	Surcharge	999.11.369	Apply to B2C consumer	Apply if customer location is outside Hafele covered areas as HCM; Hanoi; Danang; Nhatrang	770,000	UOM: VND/ mandate (exclude transportation)
4.3	Surcharge	999.11.432	Applied for Hafele ASC	If location is outside Hafele covered areas published on Hafele website	11,000	UOM: VND/ KM

(***) ASC LIST FOR ELOCK

No	ASC	Địa chỉ/ Address	Tỉnh/Thành Province
VN33	TTBHUQ - ĐIỆN TỬ ĐIỆN LẠNH BÀ RỊA	215 Trần Hưng Đạo, Phường Phước Nguyên, BRVT	Bà Rịa Vũng Tàu
VN34	TTBHUQ - THUẬN	50 Nguyễn Hội – P. Phú Trinh- Tp. Phan Thiết	Tp. Phan Thiết, Bình Thuận
VN76	TTBHUQ - ĐIỆN TỬ MINH	373 Nguyễn Thượng Hiền P.11 Q.10 Tp.HCM	Q.10, Tp.HCM
VN30	TTBHUQ - ĐẠI THỊNH	Số 03- Lô X- Khu Dân Cư Tân Quy Đông, Đường 61- Phường Tân Phong - Quận 07.	Q.07, Tp.HCM
VN20	TTBHUQ - PHƯƠNG NGUYỄN	144 Nguyễn Chí Thanh, P.Hiệp An, Tp. Thủ Dầu Một, Bình Dương	Tp. Thủ Dầu Một, Bình Dương
VN29	TTBHUQ - TRỌNG HƯNG	75 Phan Thanh Giản Phường 3 Thành Phố Mỹ Tho Tiền Giang	Tp. Mỹ Tho, Tiền Giang
VN17	TTBHUQ - TẤN ĐẠT	Số 62 Đường Trần Hưng Đạo, Phường An Nghiệp, Quận Ninh Kiều, Thành Phố Cần Thơ, Việt Nam	Q. Ninh Kiều, Tp. Cần Thơ
VN63	TTBHUQ - KHÁNH NGỌC	Số 13, Đường Số 5, Khu Dân Cư Tràn An, P7, Tp-Bạc Liêu	Tp. Bạc Liêu, Bạc Liêu
VN16	TTBHUQ - THÀNH CÔNG	149D Nguyễn Đình Chiểu , Phường 8 , Tp. Cà Mau	Tp. Cà Mau, Cà Mau
VN38	TTBHUQ - QUANG THANH	401 Nguyễn Trung Trực Khu Phố 5, Thị Trấn Dương Đông, Phú Quốc, Kiên Giang	Tp. Phú Quốc, Kiên Giang
VN24	TTBHUQ - VIỆT TRUNG	5/4 Âu Cơ, Phường Vĩnh Lạc, Tp Rạch Giá , Kiên Giang	Tp Rạch Giá, Kiên Giang
VN1	TTBHUQ - TÍN THÀNH	1049 Trần Hưng Đạo, Tp Quy Nhơn, Bình Định	Tp Quy Nhơn, Bình Định
VN2	TTBHUQ - 462	638 Phạm Hùng, Xã Hòa Phước, Huyện Hòa Vang, Thành Phố Đà Nẵng, Việt Nam	Tp. Đà Nẵng
VN3	TTBHUQ - PHONG THÀNH	Số 197 Đường Nguyễn Khuyến, Phường Tân Lợi, Thành Phố Buôn Ma Thuột, tỉnh Đắk Lắk	Tp. Buôn Ma Thuột, Đắk Lắk
VN4	TTBHUQ - TIẾN NGUYỄN	303, Hùng Vương, P. Hội Thương, Tp. Pleiku, Gia Lai.	Tp. Pleiku, Gia Lai
VN36	TTBHUQ - C.A.N	4/3 Lê Hồng Phong, Phường Phước Hải, Tp. Nha Trang, Tỉnh Khánh Hòa	Tp. Nha Trang, Khánh Hòa
VN41	TTBHUQ - ĐỨC VINH	Khối Yên Vinh, Phường Hưng Phúc, Thành phố Vinh, Tỉnh Nghệ An	Tp. Vinh, Nghệ An
VN39	TTBHUQ - NGỌC MINH	Sô 4 Ngõ 56/73 Phố Thạch Cầu , P.Long Biên , Q. Long Biên , Hà Nội	Q. Long Biên, Hà Nội
VN71	TTBHUQ - CÔNG NGHỆ VNT	Số 85 Ngõ 63 đường Đại Mỗ, Tổ Dân Phố Ngọc Đại, Phường Đại Mỗ, Quận Nam Từ Liêm, Tp Hà Nội	Q. Nam Từ Liêm, Hà Nội
VN83	TTBHUQ - EU HẢI ĐĂNG	17C, Ngõ 129, Đường Nguyễn Trãi, Phường Thượng Đình, Quận Thanh Xuân, Thành phố Hà Nội	Q. Thanh Xuân, Hà Nội
VN42	TTBHUQ - CƯỜNG THỊNH	Số 76 Phố Cột Đèn Phường Dư Hàng Quận Lê Chân Hải Phòng	Q. Lê Chân Hải Phòng
VN47	TTBHUQ - HOÀNG BÌNH	457 Nguyễn Trãi, Phú Sơn, Thanh Hóa	Phú Sơn, Thanh Hóa
VN51	TTBHUQ - AN PHÚC BÌNH	Số 321, Tổ 30, Khu 3, Phường Cao Thắng, Thành Phố Hạ Long, Tỉnh Quảng Ninh, Việt Nam	Tp. Hạ Long, Quảng Ninh