DEFINITION:

  • ASC: AUTHORIZED SERVICE CENTER

 

HOME APPLIANCE; SINK & TAP
2.1 Installation 999.11.372 Espresso machines - Check compatibility of place/ area/ cabinet where product is installed against with the product’s dimensions
- Check product condition before installation (spare part if any; user manual…)
- Check electrical system/ water system/ gas wiring; leakage of gas/ electric
- Install temporary earth cables if possible; Do electric/ ventilation/ water connection
- Installation; Testing & commisioning
- Usage instruction
(Note/ Produst must be ready at floor where installing)
- Activare warranty
275,000 If need uninstalling old machine, shall apply surcharge (term 2.18)
2.2 Installation 999.11.370 Built-in & Free standing Oven/ Steam/ MW/ Combine 275,000
2.3 Installation 999.11.380 Warming drawer; Wine cooler 275,000
2.4 Installation 999.11.371 Hob (radiant/ induction/ gas) 275,000
2.5 Installation 999.11.378 Hood (wall mounted/ telescopic) 385,000
2.6 Installation 999.11.379 Hood (island/ downdraft) 495,000
2.7 Installation 999.11.376 Free standing fridge 275,000
2.8 Installation 999.11.377 Free standing SBS fridge;
Built-in fridge
385,000
2.9 Installation 999.11.373 Built-in & Free standing Dryer/ Washing/ Combine 330,000
2.10 Installation 999.11.374 Built-in & Free standing diswasher
Sink diswasher
330,000
2.11 Installation 999.11.382 Sink (top mounted), Tap 275,000
2.12 Installation 999.11.417 Combo Sink Tap 385,000
2.13 Pre-checking
Using instruction
999.11.384 All HA product; Sink tap - Pre check at customer site: installation place; water/ electric/ ventilation system...
- Max 05 product unit per 01 time of checking
330,000 Surcharge: plus 20% for next package (from 01-05 product)
2.14 Maintainance 999.11.317 All HA product; Sink tap - Check leakage of gas/ electric/ water
- Check ventilation connection
- Clean surfaces with specialized substance; Clean cooling fans; Replenish oil/ lubricant
- Testing function
330,000  
2.15 Repair fee
(out of warranty)
999.11.418 HA all SDA product (blender;….) - Diagnostic & Troubleshooting (product is not dismantled)
- Adjustment & Calbration
- Usage instruction
- Service fee exclude transportation fee of need return products to ASC location
110,000 - If need spare part replacement, shall apply surcharge (term 2.19)
2.16 Repair fee
(out of warranty)
999.11.346  HA all MDA product (exclude frigde; island hood); Sink tap 275,000 - If need spare part replacement, shall apply surcharge (term 2.20)
2.17 Repair fee
(out of warranty)
999.11.419 HA frigde; island hood 385,000 - If need repair or charge gas replacement, shall apply surcharge (term 2.21)
2.18 Surcharge 999.11.386 Uninstallation Applying to all HA/ Sink tap products 165,000  
2.19 Surcharge 999.11.420 Spare part replacement (SDA) Applying to all SDA products 77,000  
2.20 Surcharge 999.11.421 Spare part replacement (MDA) Applying to all HA/ Sink tap products 187,000  
2.21 Surcharge 999.11.422 HA frigde Gas repairing & charging 1,320,000  
2.22 Surcharge 999.11.431 Out of working time Apply if customer require service Out of working time
Working time: Mon-Sat ( 8am - 5:30pm)
330,000  
2.23 Surcharge 999.11.369 Applied for Hafele Technician Apply if customer location is outside Hafele covered areas as HCM; Hanoi; Danang; Nhatrang 770,000 UOM: VND/ mandate
(exclude transportation)
2.24 Surcharge 999.11.432 Applied for Hafele ASC Apply if customer's location is over 20 Km from service partner location as attached list 11,000 UOM: VND/ KM
Access control
3.1 Installation 999.11.348 E-lock
- Installation + Uninstallation (if any)
- Usage guide
- Apply for: Metal door; Glass door; Wooden door
- No hole, drill new hole completely
- Existing hole larger than required, need to fill up
- Existing hole smaller than required, need to enlarge
500,000

- Applied from 01 May 2021

- Other surcharge shall be applied as current policy (if any)
- Applied area: within  from Authorized Service Partner (ASC) location to Customer location. ASC List as below (***)

  Installation   E-lock
- Installation + Uninstallation (if any)
- Usage guide
- Uninstallation only
- Apply for: Metal door; Glass door; Wooden door
- Existing hole fit. No need to drill, enlarge or fill up 
300,000
3.2 Installation 999.11.349 Video phone Wiring system is available at customer site
Mount doorbell, monitor – max. 2 doorbells & 4 monitors; Connect the ready cable to equipment; Test run & Usage instruction
825,000  
3.3 Installation 999.11.424 Video phone Wiring system is unavailable at customer site (top mount)
Run concealed wiring system (the process area may not 100% same as original wall)
Mount doorbell, monitor – max. 2 doorbells & 4 monitors; Connect the ready cable to equipment; Test run & Usage instruction 
1,430,000  
3.4 Installation 999.11.425 Video phone Wiring system is unavailable at customer site (under mount)
Run concealed wiring system (the process area may not 100% same as original wall)
Mount doorbell, monitor – max. 2 doorbells & 4 monitors; Connect the ready cable to equipment; Test run & Usage instruction 
2,420,000  
3.5 Pre-checking
Using instruction
999.11.426 Elock & Video phone - Pre check at customer site: installation place; electric/ wiring system...
- max 05 product unit per 01 time of checking
330,000 Surcharge 20% for next combo (01-05 product)
3.6 Maintainance 999.11.427 Elock & Video phone - Testing function
- Testing pin/ electric power
- Replenish oil/ lubricant
- Check sofware
- Using instruction
330,000  
3.7 Repair fee (out of warranty) 999.11.428 Elock; Video phone - Diagnostic & Troubleshooting
- Adjustment & Calbration
- Usage instruction
- Exclude transportation fee of need return products to ASC location
275,000  
3.8 Repair fee (out of warranty) 999.11.429 Elock; Video phone As above & spare part replacement 385,000  
3.10 Surcharge 999.11.431 Out of working time Apply if customer require service on Sunday, 5pm to 8pm 330,000  
3.11 Surcharge 999.11.369 Applied for Hafele Technician Apply if customer location is outside Hafele covered areas as HCM; Hanoi; Danang; Nhatrang 770,000 UOM: VND/ mandate
(exclude transportation)
3.12 Surcharge 999.11.432 Applied for Hafele ASC Apply if customer's location is over 20 Km from service partner location as attached list 11,000 UOM: VND/ KM
Furniture Fitting/ Architectural hardware/ Sanitary
4.1 Pre-checking;
Installation instruction
999.11.385 Apply to B2C consumer - Pre check at customer site: installation place….
- max 10 product unit per 01 time of checking
330,000 - Surcharge 20% for next combo (01-10 product)
- Fee is applied to Hafele covered areas
4.2 Surcharge 999.11.369 Apply to B2C consumer Apply if customer location is outside Hafele covered areas as HCM; Hanoi; Danang; Nhatrang 770,000 UOM: VND/ mandate
(exclude transportation)
4.3 999.11.432 Applied for Hafele ASC If location is outside Hafele covered areas published on Hafele website 11,000 UOM: VND/ KM

(***) ASC LIST FOR ELOCK

No

ASC

Địa chỉ/ Address

Tỉnh/Thành Province

VN33

TTBHUQ - ĐIỆN TỬ ĐIỆN LẠNH BÀ RỊA

215 Trần Hưng Đạo, Phường Phước Nguyên, BRVT

Bà Rịa Vũng Tàu

VN34

TTBHUQ - THUẬN

50 Nguyễn Hội – P. Phú Trinh- Tp. Phan Thiết

Tp. Phan Thiết, Bình Thuận

VN76

TTBHUQ - ĐIỆN TỬ MINH

373 Nguyễn Thượng Hiền P.11 Q.10 Tp.HCM

Q.10, Tp.HCM

VN30

TTBHUQ - ĐẠI THỊNH

Số 03- Lô X- Khu Dân Cư Tân Quy Đông, Đường 61- Phường Tân Phong - Quận 07.

Q.07, Tp.HCM

VN20

TTBHUQ - PHƯƠNG NGUYỄN

144 Nguyễn Chí Thanh, P.Hiệp An, Tp. Thủ Dầu Một, Bình Dương

Tp. Thủ Dầu Một, Bình Dương

VN29

TTBHUQ - TRỌNG HƯNG

75 Phan Thanh Giản Phường 3 Thành Phố Mỹ Tho Tiền Giang

Tp. Mỹ Tho, Tiền Giang

VN17

TTBHUQ - TẤN ĐẠT

Số 62 Đường Trần Hưng Đạo, Phường An Nghiệp, Quận Ninh Kiều, Thành Phố Cần Thơ, Việt Nam

Q. Ninh Kiều, Tp. Cần Thơ

VN63

TTBHUQ - KHÁNH NGỌC

Số 13, Đường Số 5, Khu Dân Cư Tràn An, P7, Tp-Bạc Liêu

Tp. Bạc Liêu, Bạc Liêu

VN16

TTBHUQ - THÀNH CÔNG

149D Nguyễn Đình Chiểu , Phường 8 , Tp. Cà Mau

Tp. Cà Mau, Cà Mau

VN38

TTBHUQ - QUANG THANH

401 Nguyễn Trung Trực Khu Phố 5, Thị Trấn Dương Đông, Phú Quốc, Kiên Giang

Tp. Phú Quốc, Kiên Giang

VN24

TTBHUQ - VIỆT TRUNG

5/4 Âu Cơ, Phường Vĩnh Lạc, Tp Rạch Giá , Kiên Giang

Tp Rạch Giá, Kiên Giang

VN1

TTBHUQ - TÍN THÀNH

1049 Trần Hưng Đạo, Tp Quy Nhơn, Bình Định

Tp Quy Nhơn, Bình Định

VN2

TTBHUQ - 462

638 Phạm Hùng, Xã Hòa Phước, Huyện Hòa Vang, Thành Phố Đà Nẵng, Việt Nam

Tp. Đà Nẵng

VN3

TTBHUQ - PHONG THÀNH

Số 197 Đường Nguyễn Khuyến, Phường Tân Lợi, Thành Phố Buôn Ma Thuột, tỉnh Đắk Lắk

Tp. Buôn Ma Thuột, Đắk Lắk

VN4

TTBHUQ - TIẾN NGUYỄN

303, Hùng Vương, P. Hội Thương, Tp. Pleiku, Gia Lai.

Tp. Pleiku, Gia Lai

VN36

TTBHUQ - C.A.N

4/3 Lê Hồng Phong, Phường Phước Hải, Tp. Nha Trang, Tỉnh Khánh Hòa

Tp. Nha Trang, Khánh Hòa

VN41

TTBHUQ - ĐỨC VINH

Khối Yên Vinh, Phường Hưng Phúc, Thành phố Vinh, Tỉnh Nghệ An

Tp. Vinh, Nghệ An

VN39

TTBHUQ - NGỌC MINH

Sô 4 Ngõ 56/73 Phố Thạch Cầu , P.Long Biên , Q. Long Biên , Hà Nội

Q. Long Biên, Hà Nội

VN71

TTBHUQ - CÔNG NGHỆ VNT

Số 85 Ngõ 63 đường Đại Mỗ, Tổ Dân Phố Ngọc Đại, Phường Đại Mỗ, Quận Nam Từ Liêm, Tp Hà Nội

Q. Nam Từ Liêm, Hà Nội

VN83

TTBHUQ - EU HẢI ĐĂNG

17C, Ngõ 129, Đường Nguyễn Trãi, Phường Thượng Đình, Quận Thanh Xuân, Thành phố Hà Nội 

Q. Thanh Xuân, Hà Nội 

VN42

TTBHUQ - CƯỜNG THỊNH

Số 76 Phố Cột Đèn Phường Dư Hàng Quận Lê Chân Hải Phòng

Q. Lê Chân Hải Phòng

VN47

TTBHUQ - HOÀNG BÌNH

457 Nguyễn Trãi, Phú Sơn, Thanh Hóa

Phú Sơn, Thanh Hóa

VN51

TTBHUQ - AN PHÚC BÌNH

Số 321, Tổ 30, Khu 3, Phường Cao Thắng, Thành Phố Hạ Long, Tỉnh Quảng Ninh, Việt Nam

Tp. Hạ Long, Quảng Ninh

 

Contact

9 Doan Van Bo Street, District 4, Ho Chi Minh City, Vietnam
  Hotline: 1800 1797
Mon – Sun / 8:00 – 20:00