Product Category
(For domestic/ household use only)

* NOT APPLIED FOR SPEACIAL PROMOTION AND PROJECT WITH CONTRACT

Standard Warranty Period

* Proof of Purchase needed and Warranty card for warranty claims verification

Home Appliances

HÄFELE

Home appliances

2 years general warranty/3 years general warranty (***)

Small domestic appliances

1 year warranty **

SMEG

Home appliances

2 years general warranty

Small domestic appliances

2 years warranty **

Accessories

Accessories for HA range which ones can be reduced during using

No Warranty Coverage

SANITARY FITTINGS

Kitchen Sinks

(Blanco, Hafele)

Granite Sinks, Stainless Steel Sinks

5 years general warranty

Fittings & Accessories enclosed with Sinks

2 years general warranty

Kitchen Taps

(Blanco, Hafele)

Granite Taps, Stainless Steel Taps

2 years general warranty

WARES

(Duravit, Hafele)

Ceramic products (Toilet, Basin, Urinal)

5 years general warranty

Acrylic Bathtubs, Toilet seat & cover,  Other fittings enclosed with products

2 years general warranty

CONCEALED Flush system

(Geberit, Hafele)

Concealed Cistern (Metal Frame), Mounting Elements

10 years general warranty

Actuator plates, other fittings enclosed with product)

2 years general warranty

FITTINGS

(Hansgrohe, Hafele)

Basin Mixers, Bath Mixers, Shower Fittings

2 years general warranty

Bathroom Accessories

2 years general warranty

Electronic components

1 year general Warranty

Furniture Fittings

HÄFELE

Premium Furniture fitting: FF collection handles; runners EPC pro, connectors; flap fittings;; table fittings; office fittings; shop fittings; wardrobe fittings; kitchen fittings; Symo lock fittings.

Lifetime of the furniture

Applied for order after 2014

Standard Furniture fitting: standard handles; hinges; Standard Runners; sliding door fittings, standard lock fittings.

5 years general warranty

Electronic operation fittings: E-drive for sliding doors, drawers, flap fittings.

3 years general warranty

Lighting fittings.

3 year general warranty

CUCINA

Furniture fitting

1 years general warranty

BLUM

Furniture fittings: hinges; runners; flap fittings.

Lifetime of the furniture

Electronic operation fittings: Servo Drive drawers, flap fittings.

3 years general warranty

KESSEBOEHMER

Storage fittings.

Lifetime of function

Electronic operation fittings.

3 years general warranty

Architectural Hardware

HÄFELE

Handles, hinges, door locks, cylinders, door closers, glass door fittings, door accessories.

2 years general warranty

American Standard hardware

Lifetime of function

Sliding doors

Lifetime of function

Padlocks, Travel locks

10 years warranty of function

GEZE

Electronic operation

1 years general warranty

Door closer, Floor Spring (nonelectrical)

2 years general warranty

Decorative Materials

CAESARSTONE

Quartz Countertop

10 years general warranty

ALUSPLASH

Backsplash

5 year  general warranty

EGGER

MFC, Worktop

1 year general warranty

SOLIDTEC

Solid surface

10 year general warranty

ACRYTEC

Acrylic surface

1 year general warranty

STONETEC

Quartz Countertop

10 year general warranty

Smart Product

HÄFELE

Digital door locks (Residential & Hotel), Safe-box, Video door phone.

Auto sliding door

Access control

1 year general warranty

*Exceptions for a 10-years warranty period (based on Invoice Date) apply once to Hafele' s padlock products.

**Please kindly find more details in "Terms and Conditions of Warranty"

*** Apply from 01 March 2021, only apply for products meet following condition

- Apply for Hafele Brand Products that have have invoice date from 01 Dec 2020

- Product type: 

Built-in electric hobs (Induction hob, Radiant hob and Hybrid hob)

Hoods (all type of hoods)

Built-in Ovens and Built-in Microwave (included Built-in Ovens and Built-in Microwave)

Dishwashers (all type of dishwashers)

Note: Spare part and fittings which are unenclosed with product: 6 months general warranty

 

Contact

9 Doan Van Bo Street, District 4, Ho Chi Minh City, Vietnam
  Hotline: 1800 1797
Mon – Sun / 8:00 – 20:00