Standard Warranty Time

PRODUCT CATEGORIES (Only applicable in the territory of Vietnam and for home use only) * THE WARRANTY PERIOD FOR SPECIAL PROMOTION MAY VARY * WARRANTY PERIOD FOR ANY PROJECT WILL BE GOVERNED BY APPLICABLE PROJECT CONTRACTS			Warranty period	Product class
			* Present your purchase invoice and warranty card when making a warranty claim	Product class
Home Appliances	HÄFELE	Home Appliances	2-year general warranty /3-year general warranty (***)	B, C
	HÄFELE	Small domestic appliances	1-year general warranty **	A
	SMEG	Home Appliances	2-year general warranty	B, C
	SMEG	Small domestic appliances	2-year general warranty **	A
	Accessories	Accessories for home appliances, consumable during use	No warranty	A
Sanitary ware	Kitchen sinks (Blanco, Hafele)	Granite sinks, stainless steel taps	5-year general warranty	B, C
	Kitchen sinks (Blanco, Hafele)	Accessories included with sinks	2-year general warranty	A
	Kitchen faucets (Blanco, Hafele)	Granite taps, stainless steel taps	2-year general warranty	B, C
	Ceramics (Duravit, Hafele)	Ceramic wares: Toilets, urinals, wash basins	5-year general warranty	B, C
	Ceramics (Duravit, Hafele)	Bathtubs, Toilet covers, Accessories included with the products	2-year general warranty	B
	Concealed water tank system (Geberit, Hafele)	Metal support frame	10-year general warranty	B
	Concealed water tank system (Geberit, Hafele)	Toilet handles and accessories included with the product	2-year general warranty	A
	Mixers and showers (Hansgrohe, Hafele)	Washbasin mixers, Bathtub / Shower Mixers, Showers	2-year general warranty	B
		Bathroom accessories: for details, see catalog	2-year general warranty	A
		Components using batteries or electricity	1-year general warranty	B
*Furniture fittings ()**	HÄFELE	High-end furniture fittings: designer handles, runners, connectors, Hafele flap fittings, table fittings, shop fittings, office fittings, wardrobe fittings, kitchen fittings, and Symo cabinet locking system.	Lifetime warranty for wood Applicable for orders after 2014	B
		Standard furniture fittings: standard handles, sliding door fittings, standard cabinet locking system	5-year general warranty	B
		Electrically operated fittings: e-drivers for sliding doors or cabinet drawers, e-drivers for flap fittings	3-year general warranty	B
		Loox lighting system	5-year general warranty	B
		Vimar	3-year general warranty	B
	CUCINA - BAUMA	Fittings & Hardware	1-year general warranty	B
	CUCINA - BAUMA	Cucina lighting system	1-year general warranty	B
	BLUM	Furniture fittings: hinges, runners, flap fittings	Lifetime warranty for wood	B
	BLUM	Electrically operated fittings: e-drivers for cabinet drawers, e-drivers for flap fittings	3-year general warranty	B
	KESSEBOEHMER	Storage fittings	Lifetime warranty for wood	B
	KESSEBOEHMER	Electrically operated fittings	3-year general warranty	B
Architectural hardware	HÄFELE	Handles, hinges, door locks, mortises, door closers, glass fittings, and other door hardware.	2-year general warranty	B
		Door hardware with American standards	Lifetime functional warranty	B
		Sliding door system	Lifetime functional warranty	B
		Padlocks, travel locks	10-year functional warranty (*)	A
	GEZE	Electrical products	1-year general warranty	B
	GEZE	Door closers, floor springs, etc. (Non-electric)	2-year general warranty	B
Decorative materials	CAESARSTONE	Quartz Countertops	10-year general warranty	B
	ALUSPLASH	Splash backs	5-year general warranty	B
	EGGER	MFC, Worktops	1-year general warranty	B
	SOLIDTEC	Solid surfaces	10-year general warranty	B
	ACRYTEC	Acrylic surfaces	1-year general warranty	B
	STONETEC	Quartz Countertops	10-year general warranty	B
Smart products	HÄFELE BAUMA	Electronic locks for private houses	2-year general warranty	B, C
Smart products	HÄFELE BAUMA	Electronic locks for hotel Video door phones Automatic sliding doors Access control systems Smart home system Safes	1-year general warranty	B, C
Exception: The 10-year warranty period (based on the invoice date) is applied once to Hafele products. For details, please refer to "Terms and Conditions of Warranty" From March 1, 2021 - a 3-year warranty is applicable to Häfele-branded products shipped from Häfele’s warehouses after December 1, 2020. Only applicable to following products: Induction hobs - Hoods – Built-in Ovens /Microwave ovens - Dishwashers Note: Accessories and Components purchased separately: 6 months’ warranty**