PRODUCT CATEGORIES (Only applicable in the territory of Vietnam and for home use only) * THE WARRANTY PERIOD FOR SPECIAL PROMOTION MAY VARY * WARRANTY PERIOD FOR ANY PROJECT WILL BE GOVERNED BY APPLICABLE PROJECT CONTRACTS |
Warranty period |
Product class |
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* Present your purchase invoice and warranty card when making a warranty claim |
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Home Appliances |
HÄFELE |
Home Appliances |
2-year general warranty /3-year general warranty (***) |
B, C |
Small domestic appliances |
1-year general warranty ** |
A |
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SMEG |
Home Appliances |
2-year general warranty |
B, C |
|
Small domestic appliances |
2-year general warranty ** |
A |
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Accessories |
Accessories for home appliances, consumable during use |
No warranty |
A |
|
Sanitary ware |
Kitchen sinks (Blanco, Hafele) |
Granite sinks, stainless steel taps |
5-year general warranty |
B, C |
Accessories included with sinks |
2-year general warranty |
A |
||
Kitchen faucets (Blanco, Hafele) |
Granite taps, stainless steel taps |
2-year general warranty |
B, C |
|
Ceramics (Duravit, Hafele) |
Ceramic wares: Toilets, urinals, wash basins |
5-year general warranty |
B, C |
|
Bathtubs, Toilet covers, Accessories included with the products |
2-year general warranty |
B |
||
Concealed water tank system (Geberit, Hafele) |
Metal support frame |
10-year general warranty |
B |
|
Toilet handles and accessories included with the product |
2-year general warranty |
A |
||
Mixers and showers (Hansgrohe, Hafele) |
Washbasin mixers, Bathtub / Shower Mixers, Showers |
2-year general warranty |
B |
|
Bathroom accessories: for details, see catalog |
2-year general warranty |
A |
||
Components using batteries or electricity |
1-year general warranty |
B |
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Furniture fittings (*) |
HÄFELE |
High-end furniture fittings: designer handles, runners, connectors, Hafele flap fittings, table fittings, shop fittings, office fittings, wardrobe fittings, kitchen fittings, and Symo cabinet locking system. |
Lifetime warranty for wood Applicable for orders after 2014 |
B |
Standard furniture fittings: standard handles, sliding door fittings, standard cabinet locking system |
5-year general warranty |
B |
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Electrically operated fittings: e-drivers for sliding doors or cabinet drawers, e-drivers for flap fittings |
3-year general warranty |
B |
||
Loox lighting system |
5-year general warranty |
B |
||
Vimar |
3-year general warranty |
B |
||
CUCINA - BAUMA |
Fittings & Hardware |
1-year general warranty |
B |
|
Cucina lighting system |
1-year general warranty |
B |
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BLUM |
Furniture fittings: hinges, runners, flap fittings |
Lifetime warranty for wood |
B |
|
Electrically operated fittings: e-drivers for cabinet drawers, e-drivers for flap fittings |
3-year general warranty |
B |
||
KESSEBOEHMER |
Storage fittings |
Lifetime warranty for wood |
B |
|
Electrically operated fittings |
3-year general warranty |
B |
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Architectural hardware |
HÄFELE |
Handles, hinges, door locks, mortises, door closers, glass fittings, and other door hardware. |
2-year general warranty |
B |
Door hardware with American standards |
Lifetime functional warranty |
B |
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Sliding door system |
Lifetime functional warranty |
B |
||
Padlocks, travel locks |
10-year functional warranty (*) |
A |
||
GEZE |
Electrical products |
1-year general warranty |
B |
|
Door closers, floor springs, etc. (Non-electric) |
2-year general warranty |
B |
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Decorative materials |
CAESARSTONE |
Quartz Countertops |
10-year general warranty |
B |
ALUSPLASH |
Splash backs |
5-year general warranty |
B |
|
EGGER |
MFC, Worktops |
1-year general warranty |
B |
|
SOLIDTEC |
Solid surfaces |
10-year general warranty |
B |
|
ACRYTEC |
Acrylic surfaces |
1-year general warranty |
B |
|
STONETEC |
Quartz Countertops |
10-year general warranty |
B |
|
Smart products |
HÄFELE BAUMA |
Electronic locks for private houses |
2-year general warranty |
B, C |
Electronic locks for hotel Video door phones Automatic sliding doors Access control systems Smart home system Safes |
1-year general warranty |
B, C |
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*Exception: The 10-year warranty period (based on the invoice date) is applied once to Hafele products. **For details, please refer to "Terms and Conditions of Warranty" *** From March 1, 2021 - a 3-year warranty is applicable to Häfele-branded products shipped from Häfele’s warehouses after December 1, 2020. Only applicable to following products: Induction hobs - Hoods – Built-in Ovens /Microwave ovens - Dishwashers Note: Accessories and Components purchased separately: 6 months’ warranty |