PRODUCT CATEGORIES

(Only applicable in the territory of Vietnam and for home use only)

* THE WARRANTY PERIOD FOR SPECIAL PROMOTION MAY VARY

* WARRANTY PERIOD FOR ANY PROJECT WILL BE GOVERNED BY APPLICABLE PROJECT CONTRACTS

Warranty period

Product class

* Present your purchase invoice and warranty card when making a warranty claim

Home Appliances

HÄFELE

Home Appliances

2-year general warranty /3-year general warranty (***)

B, C

Small domestic appliances

1-year general warranty **

A

SMEG

Home Appliances

2-year general warranty

B, C

Small domestic appliances

2-year general warranty **

A

Accessories

Accessories for home appliances, consumable during use

No warranty

A

Sanitary ware

Kitchen sinks (Blanco, Hafele)

Granite sinks, stainless steel taps

5-year general warranty

B, C

Accessories included with sinks

2-year general warranty

A

Kitchen faucets (Blanco, Hafele)

Granite taps, stainless steel taps

2-year general warranty

B, C

Ceramics (Duravit, Hafele)

Ceramic wares: Toilets, urinals, wash basins

5-year general warranty

B, C

Bathtubs, Toilet covers, Accessories included with the products

2-year general warranty

B

Concealed water tank system (Geberit, Hafele)

Metal support frame

10-year general warranty

B

Toilet handles and accessories included with the product

2-year general warranty

A

Mixers and showers (Hansgrohe, Hafele)

Washbasin mixers, Bathtub / Shower Mixers, Showers

2-year general warranty

B

Bathroom accessories: for details, see catalog

2-year general warranty

A

Components using batteries or electricity

1-year general warranty

B

Furniture fittings (*)

HÄFELE

High-end furniture fittings: designer handles, runners, connectors, Hafele flap fittings, table fittings, shop fittings, office fittings, wardrobe fittings, kitchen fittings, and Symo cabinet locking system.

Lifetime warranty for wood

Applicable for orders after 2014

B

Standard furniture fittings: standard handles, sliding door fittings, standard cabinet locking system

5-year general warranty

B

Electrically operated fittings: e-drivers for sliding doors or cabinet drawers, e-drivers for flap fittings

3-year general warranty

B

Loox lighting system

5-year general warranty

B

Vimar

3-year general warranty

B

CUCINA - BAUMA

Fittings & Hardware

1-year general warranty

B

Cucina lighting system

1-year general warranty

B

BLUM

Furniture fittings: hinges, runners, flap fittings

Lifetime warranty for wood

B

Electrically operated fittings: e-drivers for cabinet drawers, e-drivers for flap fittings

3-year general warranty

B

KESSEBOEHMER

Storage fittings

Lifetime warranty for wood

B

Electrically operated fittings

3-year general warranty

B

Architectural hardware

HÄFELE

Handles, hinges, door locks, mortises, door closers, glass fittings, and other door hardware.

2-year general warranty

B

Door hardware with American standards

Lifetime functional warranty

B

Sliding door system

Lifetime functional warranty

B

Padlocks, travel locks

10-year functional warranty (*)

A

GEZE

Electrical products

1-year general warranty

B

Door closers, floor springs, etc. (Non-electric)

2-year general warranty

B

Decorative materials

CAESARSTONE

Quartz Countertops

10-year general warranty

B

ALUSPLASH

Splash backs

5-year general warranty

B

EGGER

MFC, Worktops

1-year general warranty

B

SOLIDTEC

Solid surfaces

10-year general warranty

B

ACRYTEC

Acrylic surfaces

1-year general warranty

B

STONETEC

Quartz Countertops

10-year general warranty

B

Smart products

HÄFELE

BAUMA

Electronic locks for private houses

2-year general warranty

B, C

Electronic locks for hotel

Video door phones

Automatic sliding doors

Access control systems

Smart home system

Safes

1-year general warranty

B, C

*Exception: The 10-year warranty period (based on the invoice date) is applied once to Hafele products.

**For details, please refer to "Terms and Conditions of Warranty"

*** From March 1, 2021 - a 3-year warranty is applicable to Häfele-branded products shipped from Häfele’s warehouses after December 1, 2020. Only applicable to following products: Induction hobs - Hoods – Built-in Ovens /Microwave ovens - Dishwashers

Note: Accessories and Components purchased separately: 6 months’ warranty

 

Contact

9 Doan Van Bo Street, District 4, Ho Chi Minh City, Vietnam
  Hotline: 1800 1797
Mon – Sun / 8:00 – 20:00