WARRANTY TERMS AND CONDITIONS

Before making transactions to buy and sell goods provided by HÄFELE VIETNAM LLC (Häfele), Häfele creates the most favorable conditions for Customers to access, know, hear, and read the Warranty Terms and Conditions (“Policy” or “Warranty Policy”) on Häfele''s website at: https://cskh.hafelevietnam.com.vn and/or in writing directly at the wholesale or retail distribution location of Häfele.

We always encourage customers to proactively learn about Häfele''s Warranty Policy before deciding to purchase and use goods and services at Häfele. This policy takes effect from the time stated on the first page and is posted and publicly announced by Häfele on our website and/or other means in accordance with Häfele''s conditions so that Customers can conveniently access and review.

By agreeing to purchase goods or use services from Häfele or through Häfele''s legal dealers and distributors, Customers have carefully heard/read this Policy and only make goods transactions when understand clearly and agree with all warranty terms and conditions under this Policy.

In case of a complaint related to the content of the Warranty Policy after the time of transaction, Häfele will only consider resolving it if there is a legitimate reason and/or if this Policy contains provisions that violate the prohibition of the law.

This policy may be amended and supplemented at any time in accordance with legal regulations and Häfele''s business operations. We will also notify Customers in advance when any amendments or supplements take effect .

section A - GENERAL WARRANTY TERMS

“ Products ” or “ Goods ” (depending on context) stated in this Warranty Policy include products, accessories, and components according to the respective warranty period of each type.

Häfele Products that are not covered by the exceptional warranty in Section B below will be subject to the following general warranty policy :

I. WARRANTY PERIOD

1. The warranty period refers to the duration during which Häfele''s warranty policies apply to each Product; and shall be implemented in accordance with the provisions set out in Appendix 2 - Warranty Period table attached below.

2. Warranty Center: Please see Section C for additional details.

II. GENERAL WARRANTY POLICY

1. Warranty Terms and Conditions:

Only Häfele technicians or Häfele Authorized Service Centers (“ASC”) are allowed to perform product warranty under this policy and the following conditions have been fully satisfied:

1.1 The warranty applies to products imported and distributed at Häfele retail stores or authorized Häfele dealers in Vietnam.

1.2 The product is technically defective by the Manufacturer; and

1.3 For products that do not apply electronic warranty: when requesting warranty, customer must (i) present a valid invoice which can be a Direct Invoice (also known as a Direct Sales Invoice/Sales Invoice/Receipt Invoice); or a VAT Invoice issued by Häfele or an authorized Häfele dealer (collectively referred to as “valid invoice”), and (ii) show the order number information provided by the Häfele Dealer; and,

1.4 For products that apply electronic warranty :

· Warranty activation date on the Häfele E-Warranty Electronic Activation System (“HEW”) is considered the date that Customer bought that product. Accordingly, Customers must activate the electronic warranty immediately after the product is sold to the customer (no later than 24 hours from the time of sale to the customer). Customers must request seller (dealer, retailer) to activate the electronic warranty or proactively activate the electronic warranty at:

https://cskh.hafelevietnam.com.vn/en/activate-warranty.html ; and you can check the warranty time/period through the Product''s IMEI/Serial number at https://cskh.hafelevietnam.com.vn/en/check-warranty.html

· When requesting warranty, customers must provide an electronic warranty card (which must be activated within the warranty period specified above) and/or a valid invoice (from Häfele or from an authorized Häfele dealer);

· Regulations on activating electronic warranty: https://cskh.hafelevietnam.com.vn/en/e-warranty-activation-regulations-716823165.html

· In case there is a discrepancy between the warranty activation time and the purchase date recorded on the legal invoice; and/or the customer does not activate the warranty; and/or then the warranty policies will be removed or/and Häfele shall be entitled to apply according to Appendix 2 below.

1.5 Only applicable to products used for normal household consumption purposes according to Häfele or the Manufacturer’s standards , and not for other business or commercial purposes; and any products used for business or commercial purposes will be excluded. To avoid misunderstanding, If the Products are used by the customer for business purposes such as trading, retail, resale, display or other similar forms, the product will not be eligible for warranty.

1.6 By making a claim, it should be made during the warranty Period and not under below Warranty Disclaimer

2. Warranty Disclaimer:

2.1 Cases not covered by this warranty policy include:

a) The warranty period has expired.

b) Products are not warranted in Vietnam, except for products with a global warranty based on Häfele''s Warranty Policy.

c) T he Products or/and any of its equipment has been faked, replaced with, or tampered with by a third party, or misused or damaged while being transported or used by Customer.

d) The product is defective due to improper use, installation, maintenance, cleaning, storage and failure to follow the manufacturer''s recommendations .

e) The product is damaged due to abnormal voltage used/changed or unstable power supply.

f) The product is damaged due to: - natural wear and tear; or unexpected incidents, fire and explosion; or misuse; or improper cleaning (including the exterior, interior, and cleaning filters); or improper maintenance and care; or incorrect installation; or incorrectly used, or excessive use; or use for purposes other than those designed for, or recommended by the manufacturer; or Incorrect Voltage warning; or other damage caused by external forces.

g) The product is damaged due to the invasion of insects and vermin including but not limited to animals such as lizards, cockroaches, mice, etc.

h) Other damages caused by natural disasters or Force Majeure Events, including but not limited to fire or liquid damage .

i) The product''s equipment and accessories have undergone natural wear and tear during use due to the characteristics of the product. Depletion of consumable components such as filters, air bubblers, batteries , and wear of consumable components such as gaskets, and plastics.

j) Product is broken (including but not limited to fragile components such as glass, lamps, etc.), scratches, rust, paint peeling, aging... during product use.

k) The product is damaged due to using poor quality batteries for battery products (Genuine Alkaline batteries are recommended).

l) Allowable error of the product to achieve quality goals but does not affect the usability of the product.

m) The product is used for purposes other than normal household consumption.

n) Cases of warranty products are stored separately according to Häfele''s policy or according to the instructions of each respective product type.

2.2 Hafele also does not apply the warranty policy if:

a) The serial number of the products or the electronic warranty card has been changed, tampered with or removed.

b) Customer cannot present the electronic warranty card or/and legal invoice (from Häfele or an authorized Häfele dealer)

c) The product has been used beyond the allowable load and specifications.

d) The product has errors during installation, repair, intervention, changing product characteristics, adding non-genuine components or accessories, or being dismantled by anyone other than Häfele technicians or Häfele ASC employees.

e) Customer does not provide a suitable environment for the Product, including but not limited to failure to provide a suitable power source/water source, a power source problem, foreign objects such as liquid, moisture or dust entering, excessively high temperatures, scale (lime), corrosive surroundings such as cement factories, livestock farms, etc. leading to chemical reactions or effects on the product.

3. Other terms

3.1 On a case-by-case basis, Häfele reserves the right to impose additional costs or may refuse to participate in the warranty (even during the warranty period) when the product is installed in inaccessible locations or endanger Häfele technicians, employees or Häfele ASC employees.

3.2 The decision to apply Häfele''s warranty policy shall be based on the results of determining all causes related to the claim of defects, damage, or loss of the Product, which results are carried out by Häfele''s qualified technical staff or ASC of Häfele.

3.3 Häfele dealer, retails stores, employees, and ASC may not modify or extend the terms of this policy in any way.

3.4 This policy does not apply to claims for personal injury, property damage or other damages resulting from the purchase or use of the product. In case there is a claim for damages arising outside the contract and outside the scope of this Warranty Policy, Häfele is only responsible for compensating for damages in the case of defective goods supplied by Häfele causing loss of life, health and property of consumers, except in cases where defects in the goods cannot be detected with the scientific and technical level at the time Häfele sells the goods to consumers. In all cases, the party claiming damages must have the burden of proving that the losses and damages under this article are directly caused by defects in Häfele''s goods.

3.5 Under this warranty, Häfele is responsible for repairing or replacing defective products within the scope of the mentioned warranty. The warranty does not cover any direct or indirect loss and damage caused by the Products.

3.6 This warranty does not allow the Product to be recalled for any indirect, incidental, special or inevitable defect under any circumstances.

3.7 Häfele reserves the right to inspect any Product before it is replaced.

3.8 All defective, damaged or defective parts, components or products replaced under this warranty shall become the property of Häfele.

3.9 For products installed in complex/dangerous locations, technicians cannot access or are not safe enough to access the product under normal working conditions, customers need to take the product down/to location that technicians can access, inspect and repair under normal and safe conditions .

3.10 On a case-by-case basis, Häfele will review the handling decision according to the company''s current Matrix Approval .

4. Replacing new similar products for customers in the following cases:

Depending on the sales policy of each time, Häfele will have different product renewal policies, including:

4.1 The product is not repairable or cannot be repaired for its technical faults. If the repair or remedy time exceeds 05 consecutive months from the date of warranty receipt, Häfele shall endeavor to arrange a replacement product with similar functions to the defective product which is being claimed for warranty for the Customer to use while waiting for the warranty to be completed.

4.2 The product has been warranted by Häfele or/and ASC three (03) times or more for the same technical defect of the product; or another number of times as prescribed by Häfele but we still cannot fix the technical defect of that product. Determining the number of warranty times performed as a basis for replacing a new similar Product will be considered and decided by Häfele in its sole discretion in each specific case.

5. Warranty period for renewed Products:

The warranty period for renewed Products will be calculated from the time of Product renewal .

6. Method s of exchang ing new products:

Hafele shall replace the product with the same type and similar features; or replace the same type but with more advanced features. Depending on the actual situation, Hafele will negotiate with you on the remaining value of the damaged Product to be replaced as a basis for exchanging a new similar Product according to this clause. Accordingly, the parties shall agree on the difference between the price of the new replaced Product and the replaced defective Product that one party needs to pay back to the other party at the time of exchanging the Product.

SECTION B: SEPARATE WARRANTY AND STORAGE TERMS

In addition to the provisions in section A. General Warranty Terms, Häfele shall be entitled to apply priority to its own warranty and maintenance policies for the products mentioned below:

I. PRODUCTS UNDER THE PROMOTION PROGRAM HAVE SPECIAL POLICY

1. Scope and subjects of application: Applicable to customers who purchase goods under a special promotion program with a special warranty policy.

2. Warranty Terms

2.1. Warranty period and conditions: shall be subject to the policy of each Program announced by Hafele from time to time

2.2. Other conditions:

- Warranty Limitation: Product renewal policies according to the Clauses 4 and 5 of Section A. General Warranty Terms shall not be applied. The decision whether or not to renew the Product shall be made at Häfele''s discretion based on the consideration of each Product type at each time.

- Häfele Dealers / Distributors/ Employees are responsible for clearly communicating to customers about the Products under the Promotion Program that have Special Warranty Policy as well as the warranty terms and conditions of this product type. Customers are responsible for carefully understanding the warranty policies in case of purchasing goods under Häfele''s Promotion Program that have Special Warranty Policy. Customers can ask the Dealers/Distributors/Häfele staff about the Products under this Special Promotion Program as well as the warranty terms and conditions of this type of goods. Häfele shall not be responsible if the customer has been careless or negligent in finding out such information.

II. DISPLAY PRODUCTS:

1. Scope and subjects of application: Applicable to customers who purchase goods that are display products from legal Häfele dealers and distributors nationwide.

2. Warranty period :

2.1 For Products with a 1-year Warranty period: the applicable warranty period is 12 months from the date of sale to the customer who is the final consumer but does not exceed 24 months of warranty from the date of release (depending on whichever comes first).

2.2 For Products with a 2-year Warranty period: the applicable warranty period is 24 months from the date of sale to the final consumer but must not exceed 36 months of warranty from the date of release (depending on whichever comes first).

2.3 For Products with a Warranty period of 03 years or more: the applicable warranty period is 36 months from the date of sale to the final consumer but does not exceed 48 months of warranty from the date of release (whichever comes first).

2.4 Other terms:

- Displayed goods must comply the conditions and policies in Häfele''s General Warranty Terms.

- Häfele Dealers / Distributors/ Employees are responsible for clearly communicating to customers about the products under the Display Program as well as the warranty policies for this type of product. Customers are responsible for carefully finding the warranty policies when purchasing products under Häfele''s Display P rogram . Customers can ask Häfele Dealers/Distributors/Staff about the Products on display such as the terms and conditions of warranty for these types of goods. Häfele shall not be responsible if the customer has been careless or negligent in finding out such information.

III. PROJECT SUPPLIES/GOODS SUPPLIED UNDER SPECIAL CONTRACTS:

1. Scope and subjects of application: Applicable to Customers who buy/use goods through project sales contracts/other special contracts.

2. Term (duration) and warranty conditions of warranty :

2.1 Warranty period (also known as time) and warranty conditions will be based on each contract, the warranty period will be specifically determined based on the WARRANTY CERTIFICATE COMMITMENT issued and sent by Häfele for the project. In case there is no Warranty Certificate Commitment, the warranty period will be based on the content stated in the contract.

2.2 Other terms:

- The project management board as well as the contractor/investor are responsible for clearly communicating to residents/customers about the valid WARRANTY CERTIFICATE COMMITMENT issued by Häfele as well as the warranty terms and conditions of this product type. Customers are responsible for carefully understanding the warranty policies by asking the Project’s contractors/investors about the warranty policies of Häfele products. Häfele shall not be responsible if the customer has been careless or negligent in finding out such information.

IV. PRODUCTS UNDER SPECIAL DISCOUNT PROMOTION PROGRAM

1. Scope and subjects of application: Applicable to customers who purchase goods that are products under special promotions (deep discounts / liquidation) with separate policies.

2. Warranty period and conditions :

2.1 Warranty period and conditions: shall be subject to the policies of each Program.

2.2 Other terms:

- Häfele Dealers / Distributors/ Employees are responsible for clearly communicating to customers about the products under the Special Discount Promotion Program as well as the warranty terms and conditions of this product type. Customers are responsible for carefully understanding the warranty policies in case of purchasing goods under Häfele''s Special Discount Promotion Program. Customers can ask the Dealers/Distributors/Häfele staff about the Products under the Special Discount Promotion Program as well as the warranty terms and conditions of this type of goods. Häfele shall not be responsible if the customer has been careless or negligent in finding out such information.

V. GOODS BELONGING TO GIFT PRODUCTS AND ACCOMPANYING GIFTS (FOC)

1. Scope and subjects of application: applicable to Customers receiving gifts from Häfele Vietnam; and applies to Customers who purchase goods that are gift products under Häfele''s Free Gift Promotion Program or Free Gift Program. (Hereinafter referred to as FOC program)

2. Warranty period and conditions :

2.1 Warranty period: The warranty starts from the date of shipment from Häfele warehouse with a period determined depending on each promotional product given as a gift.

2.2 Other terms:

- Häfele Dealers / Distributors/ Employees are responsible for clearly communicating to customers about the products under th e FOC program , as well as the warranty terms and conditions of this product type. Customers are responsible for carefully understanding the warranty policies in case of purchasing goods under FOC program. Customers can ask the Dealers/Distributors/Häfele staff about the Products under FOC program as well as the warranty terms and conditions of this type of goods. Häfele shall not be responsible if the customer has been careless or negligent in finding out such information.

VI. USED GOODS:

The warranty and exchange policy for other Products does not apply to customers who purchase used products (secondhand). Häfele shall perform repairs for a fee at the request of the Customer (if any) but is not responsible for all repair requests for these Products .

VII. HOME APPLIANCES :

Cases not covered by warranty: In addition to the cases specified in the General Warranty Terms, electrical household appliances shall not be warranted if they are installation accessories, separate accessories included with the machine such as: Bas, grill, refrigerator tray, components or spare parts, glass accessories (such as kitchen glass surface) , ...

VIII. SINK

1. Product defects covered by warranty (when the customer receives and checks the goods) are as follows:

1.1 Color is not uniform on the surface.

1.2 Defects, cracks due to temperature as well as air bubbles appearing on the surface.

2. Cases not covered by warranty

2.1 Improper installation, incorrect drilling, cutting and engraving errors due to installation process or product has been changed from original

2.2 Abuse or misuse (damage caused by heavy objects falling into the sink or placing pots and pans hotter than 1800C in the sink).

2.3 Scratches caused by rubbing with scouring pads, abrasives, detergents or other sharp objects. Improper use such as contact with corrosive chemicals.

IX. CONSTRUCTION ACCESSORIES & HARDWARE ACCESSORIES (AH, FF)

For lighting equipment

Cases not covered by warranty:

ü The product has had the electrical cord that came with the product cut or connected.

ü Installation and use not in accordance with electrical safety regulations.

ü Use the number of lamps with a total capacity lower than the minimum required capacity of the transformer for a 350mA system.

ü Using the number of lights with a total capacity exceeding the transformer''s capacity limit.

SECTION C: WARRANTY AND REPAIR SERVICES

I. STANDARD REPAIR AND WARRANTY SERVICES

1. Warranty repair service at ASC :

1.1 Applicable to Products in Group A

1.2 List of product groups informed at https://cskh.hafelevietnam.com.vn/

1.3 Customers contact and directly bring the Products to Häfele''s distribution centers nationwide.

1.4 The Customer shall pay all costs incurred for repairs for replacement parts, labor and other costs (if any) for cases outside the warranty scope.

2. Repair, maintenance and warranty services at customer''s home

2.1 Applicable to Products in Group B.

2.2 List of product groups informed at https://cskh.hafelevietnam.com.vn/

2.3 Please contact Häfele directly via hotline 18001797 (toll free) in case you want to use warranty, repair, maintenance services at your address. In case the customer contacts ASC, ASC must notify Häfele hotline before performing the service at the customer''s home. ASC sets up an appointment so that the warranty is most convenient for the customer.

2.4 The Customer shall pay all costs incurred for repairs of replacement parts, labor and other costs (if any) for cases outside the scope of the warranty as specifically specified.

3. Home installation service

3.1 Applicable to products in group C

3.2 List of product groups posted at https://cskh.hafelevietnam.com.vn/

3.3 Please contact Häfele directly via hotline 18001797 (toll free) in case you want to use warranty, repair, maintenance services at your address. In case the customer contacts ASC, ASC must notify Häfele hotline before performing the service at the customer''s home. ASC sets up an appointment so that the warranty is most convenient for the customer.

3.4 Installation fee schedule: refer to https://cskh.hafelevietnam.com.vn/

3.5 Customers pay for additional installation components (if any).

II. OUT-OF-WARRANTY REPAIR SERVICES – MAINTENANCE

· Out-of-warranty repair service is applied to products outside the warranty scope, Häfele will provide repair service and/or replacement of components if the components are available, and the product has actual damage. Häfele has the right to refuse to provide out-of-warranty service if the product is not distributed by Häfele in the Vietnamese market; or does not have full components; or has been intervened by a party other than Häfele or ASC.

· The customer shall pay all costs incurred in connection with out-of-warranty repairs, including inspection and quotation fees.

III. IMPLEMENTATION PROCEDURE

1. Contact information

In case you need product warranty or advice on policies related to product warranty, please contact us:

· Address: 09 Doan Van Bo, Ward 13, District 4, Ho Chi Minh City

· Warranty hotline: 1800 1797

· support@Häfele.com.vn

· Website: https://cskh.hafelevietnam.com.vn/

· Monday – Sunday / 8:00 – 20:00

2. Information to be provided

2.1 Warranty card (if any)

2.2 Purchase invoice.

2.3 Information about buyer name, phone number, contact email.

2.4 Description of the defect, damage or reason for the warranty claim.

2.5 Time required for implementation.

3. Time required for implementation

3.1 Location of implementation: according to standard warranty service policy

3.2 Time to contact and process information after receiving within 24 hours (except Sundays or holidays)

4. Commitment to support policy during warranty processing period (if any) :

4.1 Fully perform the warranty obligations committed to customers for goods, components and accessories provided by us.

4.2 Provide consumers with a warranty receipt, clearly stating the warranty period.

4.3 Exchange similar new goods, components, accessories or recall goods and refund money to consumers in case the goods, components, accessories have been warranted three times or more for the same error within the warranty period but the error still cannot be fixed.

5. Warranty implementation process

ü Step 1 : Receive the requested information.

ü Step 2: Issue warranty receipt and receive/check Product, check warranty conditions and scope beyond warranty.

ü Step 3: Perform product warranty, and repair beyond warranty (if any).

ü Step 4: Hand over the product and sign the handover minutes recording the current status after warranty/repair.

APPENDIX 1: INSTALLATION NOTES
HOME APPLIANCES	a. Must be Class 1 (according to IEC standards) and must only be used with an earthed electrical connector. b. Must be installed in accordance with the manufacturer''s instructions (included with the product). c. Must have minimum ventilation (according to the manufacturer''s instructions). d. For electric and induction cookers: must have insulation from the cabinets below. e. For gas cookers: Always test for gas leaks with soap or a specialized tool immediately after installation. f. The product must be cleaned and wiped according to the instructions during use.
SINK	a. The product should be installed at the final stage of construction. b. If the product is installed during construction, measures must be taken to cover and enclose the product to avoid damage to the product surface. c. Clean the sink after each use with warm water and detergent. Use a soft towel/cloth to wipe away stains, stains will be easily wiped away. d. Common stains caused by food, easily removed liquids (tea, coffee, fruit juice, etc.), need to be cleaned immediately. Should use warm water, detergent and a soft cloth. e. Difficult to remove stains such as ink, oil or paint should be cleaned immediately by wiping with a soft cloth moistened with alcohol. f. Corrosive powders, creams or toxic chemical products must never be used. g. During use, a layer of lime will accumulate at the bottom of the basin. This layer will gradually thicken and make the basin susceptible to dirt and stains. To avoid this situation, you should clean it twice a week according to the following procedure: · Cover the bottom of the pot and add water mixed with vinegar, soak for a few hours. · Use a sponge to scrub the limescale and dirt until they are removed. · Rinse with water. h. Clean regularly and properly (at least 1-2 times/week)
SANITARY EQUIPMENT	a. Always drain the water in the pipe before connecting the product. To avoid dirt inside the pipe clogging the filter. b. Do not let the product come into contact with corrosive chemicals such as: gasoline, strong detergents, high chlorine concentrations, acetone solvents, acids, benzene... which will cause the product to rust. c. Clean the product only with warm soapy water or a soft cloth, then rinse the product and let it dry naturally. This can prevent dirt from accumulating on the surface of the product after each use. d. Do not let soap or detergent dry on the surface of the product.
CONSTRUCTION ACCESSORIES & HARDWARE ACCESSORIES (AH, FF)	a. Most products will be assembled at the final stage. b. If installed during construction, the product must be covered and protected. c. Do not let dust, stone powder, or wall putty fall inside or on the surface of the product. d. Do not let the product come into contact with corrosive chemicals such as: gasoline, strong detergents, high chlorine concentrations, acetone solvents, acids, benzene, e. Recommended chemicals for surface cleaning and product preservation are RP7, WD40, Autosol with a soft, dry cloth.
SMART PRODUCT	a. Most products will be assembled at the final stage. b. If installed during construction, the product must be covered and protected. c. Do not let dust, stone powder, wall putty... fall inside or on the surface of the product. d. Do not let the product come into contact with corrosive chemicals such as: gasoline, strong detergents, high chlorine concentrations, acetone solvents, acids, benzene, … e. Check and replace batteries periodically every 3-4 months, use Alkaline batteries for all products using AA/AAA batteries. f. Customers are advised to leave a mechanical key outside the apartment for use in case of emergency.

APPENDIX 2: WARRANTY PERIOD TABLE

PRODUCT CATEGORIES (Only applicable within the territory of Vietnam and for household use.) * WARRANTY PERIOD FOR SPECIAL PROMOTION PROGRAMS WILL APPLY SEPARATELY * THE WARRANTY PERIOD FOR THE PROJECT WILL BE BASED ON THE PROJECT CONTRACT			Warranty period		Time limit from date of release	Product Groups
			Warranty period from date of purchase * Present legal invoice and warranty card when requesting warranty.		Applicable to cases (1) Have HEW activation date or have legal invoice; (2) HEW not activated and no legal invoice	Product Groups
Home appliances	HÄFELE	Household Electrical Products	2 years general warranty/3 years general warranty (***)	BUT NOT EXCEED	36 months/48 months	B, C
	HÄFELE	Small appliances	1 year warranty **		24 months	A
	SMEG	Household Electrical Products	2 years general warranty		36 months	B, C
	SMEG	Smeg small appliances	2 years warranty **		36 months	A
	Accessory	Accessories for household appliances, consumables during use	No warranty		No warranty	A
Bathroom equipment	Kitchen sink (Blanco, Häfele)	Stone basin, metal basin	5 years general warranty		72 months	B, C
	Kitchen sink (Blanco, Häfele)	Accessories included with the pot	2 years general warranty		36 months	A
	Kitchen faucet (Blanco, Häfele)	Cold water kitchen faucet, Hot and cold kitchen faucet	2 years general warranty		36 months	B, C
	Water filter Häfele	Water purifier installed under the cabinet or sink	3 years general warranty		48 months	A, B
	Porcelain equipment (Duravit, Häfele)	Porcelain parts: Toilet, Urinal, Sinks	5 years general warranty		72 months	B, C
	Porcelain equipment (Duravit, Häfele)	Bathtub, Toilet Cover, Accessories included with product	2 years general warranty		36 months	B
	Underground water tank system (Geberit, Häfele)	Metal frame	10 years general warranty		132 months	B
	Underground water tank system (Geberit, Häfele)	Flush button and accessories according to product	2 years general warranty		36 months	A
	Shower equipment (Hansgrohe, Häfele)	Sink Faucets, Bathtub/Shower Mixers, Shower Products	2 years general warranty		36 months	B
		Bathroom accessories: see catalog for details	2 years general warranty		36 months	A
		Components using batteries or electricity	1-year general warranty		24 months	B
Furniture Assembly Accessories	HÄFELE	Furniture accessories (excluding electrically operated accessories)	5 years general warranty		72 months	A, B
		Electrically operated accessories: electric units for sliding doors or drawers, electric units for lift arms	3 years general warranty		48 months	B
		Loox lighting system	5 years general warranty		72 months	B
		Vimar	3 years general warranty		48 months	B
	CUCINA - BAUMA	Accessory	1-year general warranty		24 months	B
	CUCINA - BAUMA	Cucina lighting system	1-year general warranty		24 months	B
	KESSEBOEHMER	Storage solution accessories	Lifetime warranty on wood			B
	KESSEBOEHMER	Electrically operated accessories	3 years general warranty		48 months	B
Construction hardware accessories	HÄFELE	Handles, hinges, door locks, lock cylinders, automatic door closers, glass door accessories, door accessories.	2 years general warranty		36 months	B
	HÄFELE	Sliding door system	Lifetime functional warranty		Lifetime functional warranty	B
	GEZE	Electrical products	1-year general warranty		24 months	B
	GEZE	Door elbow, Floor hinge... (non-electric)	2 years general warranty		36 months	B
Smart product	HÄFELE BAUMA	Electronic locks for homes	2 years general warranty		36 months	B, C
Smart product	HÄFELE BAUMA	Electronic Locks for Hotels Video Doorbell Systems Automatic Sliding Doors Access Control Systems Smart Homes Safes	1-year general warranty		24 months	B, C
NOTE: Warranty period: warranty period is calculated from the time of purchase by the end user but not more than 12 months from the date of release. Lifetime warranty on wood: warranty for the entire life of the first furniture product. In case the product is removed from the original furniture product and reused for the second furniture life, it will not be covered by the warranty. Refer to "Warranty Terms and Conditions" for details. * From March 1, 2021 – 3 years warranty applies to Häfele brand products released from Häfele warehouse from December 1, 2020. Only applies to products: Electric/Induction Cookers - Range Hoods - Built-in Ovens/Microwaves - Dishwashers Note: Accessories and Components purchased separately are not included with the product: 6-month warranty. Remarks : 1. In case the Purchase Date recorded on the electronic activation system is different from the Purchase Date on the purchase invoice: o If the difference between the purchase date recorded on the HEW system and the legal invoice is ≤30 days: The later purchase date is applied to calculate the warranty period. o If the difference between the purchase date recorded on the HEW system and the legal invoice is >30 days: The earlier recorded purchase date is applied to calculate the warranty period 2. In case there is no legal Invoice and HEW has not been activated, the Product''s Delivery Date recorded on the product and/or on Häfele''s System will be used as the basis for calculating the warranty period. 3. In case the product only has HEW activation information but the activation date does not match the actual usage, it is considered that the product has not activated HEW and does not have a legal Invoice and the warranty will be implemented according to point 2 of this Remarks. 4. Cases not included in the above Notes will be considered ineligible for warranty.