FREQUENTLY ASKED QUESTIONS(Q&A)

FREQUENTLY ASKED QUESTIONS ABOUT HÄFELE DIGITAL LOCKS

1. What unlocking methods are available on Häfele digital locks?

Depending on the model, the lock may support the following methods:

PIN code

Fingerprint

RFID card

Mechanical key

Bluetooth / Mobile app / Wi-Fi (on supported models)

2. How do I add/remove fingerprints, PIN codes, or RFID cards?

You can perform these actions directly on the lock’s keypad or via the mobile app (if supported).

To add users:
Enter Admin mode → Select "Add User" → Follow the instructions.

To delete users:
Enter Admin mode → Select "Delete User" → Choose a specific user or delete all.

→ Refer to the user manual of your model for detailed instructions.

3. Why is the lock not recognizing my fingerprint, PIN code, or card?

Finger is dirty, wet, or scratched

Wrong PIN code entered

Card is not registered in the system

Fingerprint sensor is dirty – gently clean it with a soft cloth

Battery is low or drained

4. How do I know when the battery is running low?

The lock will beep and flash a red LED when opened if the battery is low. Some models also notify you via the mobile app.

5. What if the battery is completely drained?

Use the mechanical key to unlock in emergencies.

Connect an external power source via the Micro USB port (usually located at the bottom of the lock).

Replace the internal batteries after unlocking.

6. Can I change the admin PIN code?

Yes. The default admin code should be changed right after installation.
Go to Admin mode → Select "Change Admin Code" → Follow the instructions.

7. Does the lock automatically re-lock after the door is closed?

Yes. Most Häfele locks auto-lock within 3–7 seconds. You can enable/disable this feature in the settings.

8. Can I view the access history?

Only for smart lock models connected to a mobile app – you can view the history via the Häfele Smart Lock app or a compatible application.

9. What should I do if the lock keeps showing errors or becomes unresponsive?

Check the batteries or replace them.

Restart the lock (use the reset button under the battery cover).

If the issue persists, contact Häfele support or a technician.

NOTES FOR USING HÄFELE DIGITAL LOCKS

Replace the batteries every 8–12 months depending on usage frequency.

Do not use rechargeable batteries – unstable voltage may cause system errors.

Always store backup mechanical keys and RFID cards in a safe place outside your home.

Regularly clean the fingerprint sensor with a soft, dry cloth.

Avoid using excessive force during operation to prevent damage.

For outdoor use, choose models with water/dust resistance (IP65).

Never share your PIN code with strangers; use One-Time Password if supported.

Enable Child Lock / Inside Lock to prevent the door from being opened from inside by small children.

OTHER RELATED QUESTIONS

1. Is Häfele a good brand for digital locks? Should I buy one?

Trusted brand: Häfele is a globally recognized and reliable brand known for safety, premium quality, and modern design. All products go through strict quality checks before reaching the market.

Advanced features: Häfele digital locks offer various unlocking methods such as fingerprint, RFID card, PIN code, and mechanical key – comparable to any top-tier smart lock on the market. Many models also include energy-saving features.

High security: Häfele locks perform excellently in protecting your home. Features like anti-theft alarms and automatic disabling of lost cards ensure peace of mind.

2. I lost my RFID card or mechanical key. What should I do?

Please contact the showroom to purchase a replacement card and re-register it.

On-site technical support will incur a fee, but phone support is free.

Important: If you are outside your home and have lost all access methods (card, key, fingerprint, PIN), technicians will not be able to help due to the high security of the lock.
Please call the Häfele support hotline 18001797 for further assistance.