FAQ Induction Cooktop (Electric)

1. The electronic control panel is not working?

Check if the child lock or keyboard lock function is activated. If so, please deactivate it.

2. Where can I request product information?

Under “My account” > “Retrieve article data”, you can compile product information in various formats into a single file for download.

You can download all products you’ve ordered in the past three years.

Choose to display either the suggested retail price or the actual price used in your orders.

Select your preferred file format for saving and downloading.

To create the file, click the “Retrieve article data” button. A summary of your settings will appear on the next page, and the file will be automatically sent to your email.

3. Which country is the HÄFELE brand from?

Founded in Germany in 1923, Häfele not only meets the prestigious German quality standards but also develops its premium products with the philosophy of “ease” and “functionality” — delivering reliable solutions for both professionals and end-users.

Arriving in Vietnam in 1998, Häfele has continuously grown and expanded its range of products and services, offering comprehensive living space solutions for Vietnamese customers. From kitchen and bathroom to doors and furniture fittings, Häfele''s innovations are based on German technology and standards, offering superior features to ensure ease of use and efficiency.

4. What are the advantages of HÄFELE’s electric kettles?

Häfele’s electric kettles have high power and a flat heating plate that quickly boils water within 5–7 minutes. Some models include a limescale filter to remove impurities and a water level indicator for easy monitoring. Other user-friendly features include a 360-degree rotating base, boiling indicator light, and a keep-warm function when plugged in.

5. What are the dimensions and features of HÄFELE’s air purifiers?

Häfele air purifiers feature a signature cylindrical design with elegant colors. Equipped with HEPA filters that effectively eliminate fine dust particles (PM 2.5) and UV lights that kill up to 99.95% of bacteria, viruses, and harmful pathogens — they provide clean air for respiratory health.

The touch control panel allows easy operation, and the PM 2.5 sensor helps users monitor air quality and adjust modes accordingly.
Additional features include a child lock function for added safety and a timer function to conveniently schedule use — especially at night.

6. Should I buy Häfele wooden door hinges?

Yes, Häfele wooden door hinges are among the most trusted and popular options today. Manufactured to meet German quality standards, these hinges are known for high durability — a key factor behind Häfele’s global reputation.

With diverse functions, responsive performance, and user-friendly design, Häfele continuously innovates and holds nearly 150 patents worldwide. Even without guarantees, the quality of Häfele’s wooden door hinges speaks for itself.

7. Who should I contact if I encounter product issues?

If you experience any problems, please contact the Hotline: 1800 1797 (toll-free) to determine the cause. Häfele’s Technical Support Team will assess the issue. If the product is found to have a technical fault within 7 or 14 days of delivery (depending on the return policy), it will qualify for return/exchange under HäfeleHome’s policy.

8. How can I activate the warranty for my household appliances?

You can choose from 3 methods:

Method 1: Via SMS
Step 1: Text the following:
HVN<space>DK<space><Product Serial Number>
Send to 7039
(The serial number is labeled on the product.)

Step 2: To check warranty info later, text:
HVN<space>KT<space><Product Serial Number>
Send to 7039

Method 2: Register on the website:
https://cskh.hafelevietnam.com.vn

Method 3: Call the Hotline: 1800 1797

SEE DETAILS HERE: Warranty Activation Guide

9. I''m a homeowner, can I buy from HÄFELE?

While many of our products are often sold through other businesses, everyday homeowners can apply for a Häfele account with payment set up via a major credit card. Most often though, we encourage homeowners to look to our Häfele Dealer network as these are professionals with deep technical knowledge and familiarity in installing and servicing our catalog of products. Customers can also look to www.hafelehome.com.vn for select Häfele products which can be purchased without the need to set up an account.

10. How do I set up an account to access HÄFELE online?

Please complete the registration from to request an account. If you already have an account, but need sign in credentials, just email your request to info@hafele.com.vn or contact Our Customer Service department at +84 1800 1797

11. Do I have to have an account to order from HÄFELE?

Yes, industry professionals (example: Manufacturing, contractor, architects, designer, dealers) can register using this registration from.

12. Where can I report any issues I am having with the website?

Please email info@hafele.com.vn or call center +84 1800 1797 if the issues is urgent.

13. How do I change my password online?

Once you have registered with your customer number and password , please go to ”My account” and select “My profile”. Here, you can save your new password.