FREQUENTLY ASKED QUESTIONS ABOUT HÄFELE DISHWASHERS

1. Common Questions

1.1 Do dishwashers consume a lot of water and electricity?
No. A single wash cycle uses only 9–12 liters of water, which is more efficient than hand washing (20–30 liters). Power consumption averages 1–1.5 kWh per cycle, depending on the mode.

1.2 What are the main washing modes?

Quick (30–45 minutes): For lightly soiled dishes

Eco: Saves water and electricity, takes longer (~2 hours)

Intensive: For pots, pans, and heavily greased dishes

Glass: For glassware with gentle water pressure

Rinse: Pre-rinse only, no detergent used

1.3 Are dishwasher salt and rinse aid necessary?
Yes. They help soften water, prevent limescale buildup, and keep dishes shiny and durable.

1.4 Should dishes be rinsed before placing them in the machine?
No need to wash. Just scrape off large food residues to prevent filter blockage.

1.5 What types of items can be washed?
Suitable: Stainless steel, glass, ceramics, and stainless-steel cutlery
Not recommended: Wooden items, cheap non-stick pans, and non-heat-resistant plastic

1.6 Can plastic items be washed?
Only if they are labeled “Dishwasher Safe” or heat-resistant to ≥ 70°C.

1.7 When should the filter be replaced?
Every 12–24 months or if it is cracked or deformed.

1.8 Can regular dishwashing liquid be used?
No. Only use dishwasher tablets or specialized powder to avoid excessive suds that could cause overflow.

1.9 Do dishwashers dry the dishes?
Most Häfele models include heat drying and auto door opening for faster drying.

1.10 Can I wash a small load of dishes?
Yes. The Half Load mode helps save energy and water when washing fewer items.


2. Safety Notes

2.1 Electrical Safety

Use a dedicated circuit breaker (16–20A); don’t share with other high-powered appliances

Power cords must meet safety standards and avoid contact with water or heat

Disconnect power immediately if you notice a burning smell, strange noise, or water leakage

2.2 Operating Safety

Do not open the door during operation (hot water pressure). Pause the machine first if necessary

Keep children away from the control panel and operating area

Sharp utensils should be placed flat to avoid blocking the spray arms

2.3 Installation & Spacing

Keep at least 5–10 cm of space from the wall to prevent kinks in the drain hose

Place the machine on a flat surface to ensure proper drainage and pump function


3. Common Errors & Troubleshooting

Error Code / Issue

Cause

Solution

E1 – Water inlet error

Weak water supply, closed valve, dirty inlet filter

Check the faucet and clean the filter

E2 – Drainage error

Hose kinked or blocked

Straighten the hose, check the filter

E3 – Overheating

Continuous operation or faulty temperature sensor

Turn off machine, let cool for 10 mins, reset

E4 – Water overflow

Overflow float switch activated

Check inlet/drain hoses, clean the filter

E5 – Sensor error

Dirty or faulty sensor

Clean the sensor; contact service if needed

Machine won’t start

Door not closed properly, weak power supply

Close door securely, check power source

Dishes not clean

Incorrect loading, blocked spray arms, low-quality detergent

Rearrange items, clean spray arms

Bad odor

Food residue in the filter, damp chamber

Clean filter, run deodorizing cycle

How to reset the machine: Hold the Start/Pause button for 5 seconds, or turn off power for 3–5 minutes.


4. Cleaning & Maintenance

4.1 Daily Cleaning

Remove leftover food from the filter

Wipe the door gasket dry with a soft cloth

4.2 Weekly Cleaning

Wash the filter with warm water and a soft brush

Check and unclog spray arm holes using a toothpick

4.3 Monthly Cleaning

Run a cleaning cycle with white vinegar or specialized cleaning tablets

Wipe down the chamber and refill salt/rinse aid compartments

4.4 Deep Deodorizing

Use 2 tablespoons of baking soda or half a cup of vinegar on the top rack, run a hot wash cycle

Leave the door open after washing to let moisture escape

4.5 Cleaning & Maintenance Schedule

Part

Frequency

Method

Main filter

Weekly

Wash with warm water

Spray arm

Monthly

Remove and clean holes

Door gasket

Every 2 weeks

Wipe dry to prevent mold

Drain pump

Every 6 months

Check and clean

Washing chamber

Monthly

Use specialized cleaning tablets


5. Tips for Saving Energy & Water

Use Eco or Half Load mode for smaller loads

Place bowls and plates facing down, avoid stacking for even spraying

Use hot water inlet (if supported) to reduce heating time

Run the machine during off-peak electricity hours


See also:

HOW TO USE A DISHWASHER FOR OPTIMAL RESULTS

OTHER QUESTIONS ABOUT DISHWASHERS

 

Contact

9 Doan Van Bo Street, Xom Chieu Ward, Ho Chi Minh City, Vietnam
 Hotline: 1800 1797
Mon – Sun / 8:00 – 20:00