FREQUENTLY ASKED QUESTIONS(Q&A)

FREQUENTLY ASKED QUESTIONS ABOUT HÄFELE MICROWAVES

1. Frequently Asked Questions

1.1 Product Overview

What types of Häfele microwaves are available?
Häfele offers standard microwaves, microwaves with grill function, and microwaves with convection grilling.

Common capacities?
20L–30L is suitable for families of 2–4 people; 30L–40L for larger families.

Power output?
800W–1000W for microwave functions, 1000W–1500W for grill functions.

Does it have a defrost function?
Yes, with weight-based or time-based defrosting options.

Self-cleaning feature?
Some models support steam cleaning.

1.2 Functions & Technology

Timer setting?
Yes, from 30 seconds up to 95 minutes.

Auto Menu?
Yes, with preset programs (rice cooking, milk warming, meat defrosting, etc.)

See more at: AUTO MENU - SAFE USAGE OF MICROWAVE-SAFE ITEMS

Combination grill function?
Yes, combines microwave and grill (Grill/Convection) for crispy surface cooking.

What is the interior made of?
Stainless steel or enamel-coated non-stick interior.

1.3 Daily Use

Can it cook rice or boil vegetables?
Yes, using microwave cooking mode and special containers.

Can metal objects be placed inside?
No, never place metal objects — they can cause sparks.

How long should food be reheated?
Typically 1–2 minutes at medium power (600W–800W), depending on the food.

1.4 Cleaning & Maintenance

How to clean the cavity?
Use a soft damp cloth. You can also place a cup of lemon water inside and run for 3 minutes to deodorize.

Should the turntable be removed for cleaning?
Yes, remove and wash it with dishwashing liquid.

How often should it be cleaned?
After heating greasy foods or at least once a week.

1.5 Safety

Is there a child lock?
Yes, hold the Lock button for 3 seconds to activate.

Does the microwave turn off when overheating?
Yes, to protect the appliance.

Is there a risk of electric shock?
No, if installed and used according to instructions.

1.6 Installation & Warranty

Does it need a dedicated socket?
It is recommended to use a dedicated 10A–16A power outlet.

Safe distance from wall?
At least 10cm from the wall for proper ventilation.

Warranty period?
2 years, depending on the model.

How to contact customer service?
Hafele Hotline: 1800 1797

2. Safety Notes

2.1 Electrical Safety

Use properly rated sockets; avoid low-quality extension cords.

Do not open the microwave door using metal objects while operating.

2.2 Usage Safety

Do not microwave eggs or sealed items (they may explode).

Do not run the microwave empty.

Do not use non-heat-resistant plastic containers.

See more at: AUTO MENU - SAFE USAGE OF MICROWAVE-SAFE ITEMS

2.3 Child Safety

Enable Child Lock when not in use.

Place the microwave out of children''s reach.

2.4 Emergency Handling

If you see sparks: Stop immediately, unplug, and check for metal inside.

If there’s smoke: Unplug and open the door for ventilation.

3. Cleaning & Maintenance

Tools: Soft cloth, lemon water or diluted vinegar.

Mistakes to avoid: Don’t use scouring pads or spray water directly inside.

Cleaning Steps:

Unplug the appliance.

Place a cup of lemon water and heat for 3 minutes.

Wipe the interior and turntable thoroughly.

See more at: CLEANING & ENERGY-SAVING TIPS

4. Tips for Energy-Saving Use

Use a microwave-safe lid when reheating to reduce time.

Avoid opening the door multiple times during cooking.

Use the correct defrosting weight setting.

Arrange food evenly on the turntable.

Keep the cavity clean to maintain performance.

See more at: CLEANING & ENERGY-SAVING TIPS

5. See also: COMMON ERRORS & HOW TO FIX THEM

6. Pros & Cons

Pros: Fast reheating, multifunctional, convenient, time-saving.

Cons: Can retain odors if not cleaned; not ideal for dishes requiring high crispiness (except grill models).